Job Information
Intuit Software Engineer 2, Deliverability (Mailchimp) in Atlanta, Georgia
Overview
Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Delivery team's mission is to enable small businesses to maximize their reach and engage with their audience by cultivating healthy relationships with media platforms.
These Deliverability Engineers, Software Engineers, and Infrastructure Engineers work together and collaborate with teams throughout the company to ensure MailChimp maintains one of the highest delivery rates for every content channel we utilize. Deliverability Engineers develop tools to monitor our IP reputation 24/7, write code to promote improved throughput in our system, communicate with content platforms to ensure consistent and timely delivery, and work with anti-abuse professionals to fight spam and keep our network clean.
We’re looking for a Deliverability Engineer who’s interested in learning how we work and contributing fresh ideas to the team. The ideal candidate is responsible for creating, consuming, and modifying our various channels data feeds. Delivery services also use MySQL and BigQuery data sets, so a comprehensive understanding of those services would be needed. They should have an interest in learning about the services our team uses, be driven to actively build tools to assist not only their team but the teams Delivery interacts with and our customers as well. They should be detail-oriented and a collaborative communicator and be able to self-prioritize their workload to ensure that immediate concerns are handled in a timely fashion.
What you'll bring
At least two years working with bulk/transactional email delivery
Understanding of SMTP, ElasticSearch, Redis, MySQL, BigQuery, Splunk, and PHP
LINUX administration skills
Understanding of querying and understanding DNS records
Understanding of browser based development tools and GitHub
Working knowledge of Unix and command line tools
Ability to function independently and in a team environment
Ability to break down complex concepts and explain them to audiences while demonstrating expertise in subject matter
Troubleshooting and problem solving skills
Strong communication skills
Bonus Points if you have
Knowledge of Python, Regex, and R
A strong math/stats foundation with an interest in programmatic implementation
Experience with Puppet profiles, roles, and other patterns needed for large scale configuration management implementations
Familiarity with JIRA, Confluence, or similar ticketing systems
Experience with Receiver side anti-abuse processes
Experience in resolving delivery issues (directly or indirectly) with Delivery team members or Receivers using technology and/or people skills
Familiarity with additional content channels outside of email (Facebook Ads, Google Ads, Website Content analysis, SMS, etc)
How you will lead
Develop tools to track, interpret, and report IP and domain reputation
Build data hooks and consume automated reports for internal tracking and reporting to a variety of stakeholders
Modify and test configs to manage throughput parameters on MTAs
Configure bounce, unsubscribe, and feedback loop handling
Adhere to a regular on-call schedule being available to handle Delivery related tasks after normal business hours
Develop standards for metrics collection, dashboards, and alerts
Document internal delivery processes and workflows
Contribute to customer facing documentation to help Mailchimp users adhere to content delivery best practices
Create trend analysis alerts for user activity and sending in order to detect spam or other harmful behavior
Respond to content platform outages and deliverability related trends
Help trainers ensure educational materials are up-to-date and accurate
Work directly with content platforms to ensure the highest deliverability possible
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Intuit
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