Job Overview:Â Â

As a Regional Directoryou’llbe responsible forstrategically managing client relationships byprovidingkeybusiness insights andexpertiseon all client situations that willultimately driveloyalty,profitabilityandlong-termclient retention. A good Regional Directorexhibitsstrong leadership values that epitomize the culture ofunparalleled customer service within FirstService Residential.Â

This individual will also oversee and create an environment of ownership and accountability for a team ofÂcommunity managers responsible for delivering property management products and services to our clientwith a focus on exceptional customer service. A regional director must be adaptableand isalways lookingto motivate and inspire others to do their best.Â

This position is hybrid but will be traveling to the NJ properties 3-4 times a week. The other day(s) are heavy on administrative work and meetings. This position is demanding.Â

Your Responsibilities:Â Â

• Works alongside the leadership team to devise client relationship management plans andrelationship building activities based on the classification and importance of each clientÂ
• Executes on relationship management activities toidentifyclient issues and opportunities anddevelops detailed action plans to improve the property and client relationship, with specialattention onhigh riskaccountsÂ
• Models company culture,valuesand brand promise to foster and strengthen clientrelationshipsÂ
• Acts as a brand ambassador by communicating anddemonstratingthe value and benefits ofour products and servicesÂ
• Builds strong relationships with board members whoprovideleadership to the communitiesmanaged by acting as a trusted advisor, bringing key insights and solutions to specificsituationsand following through on commitments with honesty and transparencyÂ
• Work through, influence and understand the financial and operational goals andobjectivesforeach client including but not limitedto:developer transition, capital improvement projects,financial challenges, board goals andobjectives.Â
• Takes ownership of controllable key performance indicators for their book of business:e.g.customer experience, client retention, growth, profitability, manager turnoverÂ
• Is accountable for managing FirstService client contracts and obtainingtimelyrenewalsÂ
• Responsible formaintaininggrowth and profitability of each account through the addition ofnew products and services based on client needs and pricingÂ
• Attracts,developsandretainsa diverse team of managers knowledgeable and capable ofmeeting the property management needs of each client. Supports the onboarding of newcommunity managers.Â
• Provides ongoing support with training,coachingand developing career paths forassociates that desire growth opportunitiesÂ
• Regularly influences andmentorscommunity managers and their teams andÂ
• communicates the importance of having a positive attitude,demonstratingprofessionalismandmaintaininga strong work ethicÂ
• Holds self and managers accountable for completing property management tasks andactivities in alignment with standard operating procedures, and owning issues and solvingproblems in collaboration with other departments to deliver measurable business resultsÂ

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Skills & Qualifications:Â Â

• Bachelor’s degree in business or related field from an accredited college or universityÂ

• 5 to 7 years’ experience in property management, construction or hospitality preferredÂ

• Experience in operations, account management or relationship management an assetÂ
• Experience in overseeing multiple projects at once
• Has managed over 10+ people directly and coached them
• Valid state driver's license and state-mandated vehicle insurance.Â
• Possesses andmaintainscertification from CCAM or CAI in the field of property managementstrongly desired.Â
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.ÂÂ
• Proficiencyin computer programs like Microsoft Office, Outlook and Windowsrequired.ÂÂ
• Ability to work with sensitive and/or confidential information.ÂÂ

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What We Offer :Â Â

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As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental,and vision. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may berequiredto attend training and other company functions.ÂÂ

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Compensation : $120,000 - $130,000Â /ÂannuallyÂ