General Information

Job Title: Safe Visitation Service Coordinator

Contact: Human Resources, 907-228-4900

Date Posted: 03/29/2024

Location: Social Services

Compensation and Hours

Minimum Salary: DOE/Hour

Maximum Salary: DOE/Hour

Type of Job: Full Time

Hours per Week: 40

Benefits: Health/Dental/Vision/401K

Anticipated Job Duration: Year Round

Apply Online

Job Description

KETCHIKAN INDIAN COMMUNITY JOB DESCRIPTION

Position:

Safe Visitation Service Coordinator

FLSA:

Non-Exempt

Department

Social Services

Status:

Full-Time

(Dependent on available grant funds)

Supervisor:

Victim Services Program Coordinator

Supervisory:

No

Indian Preference: Consistent with Public Law 93-638 and other federal laws recognizing the inherent right of the Tribe to exercise Indian Preference.

Purpose

Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Job Summary

The Safe Visitation Service Coordinator is responsible for coordinating safe and supervised visits and exchanges for Tribal families involved in the state child welfare system in Ketchikan, Alaska. Works in conjunction with the Victim Services Program Coordinator, Case Management Supervisor (ICW), Tribal Family Services Case Manager, and the Social Services Director to plan and implement programmatic activities concerning supervised visitation/supervised exchange services and the provision of culturally informed parenting education, e.g., Motherhood/Fatherhood is Sacred. Works directly with the Alaska DHSS Office of Children’s Services (OCS) Family Services to coordinate supervised visitation for Tribal families. The position will require a flexible work schedule to include evening and weekend hours as necessary.

Essential Job Functions:

• Process referrals for SV/SE services at Ketchikan Indian Community Family Justice Center;

• Collaborate with the ICW program and OCS Family Services to conduct initial assessments of families to determine the need for safe and supervised visits and exchanges;

• Develop and implement safety plans in collaboration with the ICW program and OCS;

• Schedules and monitors visitation and exchanges for families accessing services at KIC’s Family Justice Center;

• Provides detailed, timely, and accurate documentation of all visitation and exchange services in the confidential database;

• Provides support and advocacy to families throughout their involvement in the program;

• Provides appropriate referrals for additional support services within the Tribe and broader community;

• Provide culturally informed Parenting Classes, such as “Fatherhood is Sacred, Motherhood is Sacred;

• Identifies and resolves service gaps and system deficiencies to ensure appropriate service levels and efficient operation;

• Leads and monitors program work toward accomplishment of established goals;

• Assists in the collection of data and maintenance of records to ensure proper documentation and reporting of program activities to funding agencies;

• Represents and advocates for programs within the agency and facilitates the flow of intra-agency communication;

• Informs management of identified challenges and opportunities;

• Develops and maintains assigned strategic external partnerships and represents KIC at relevant community meetings and events;

• Attend quarterly Domestic Violence Taskforce meetings to identify topics, venues, and concerns for the Safe Visit/Safe Exchange program.

• Attend training and development opportunities as determined appropriate by supervisor;

• Perform other related duties as directed by supervisor;

MAINTAINS ADMINISTRATIVE OPERATIONS AND ORGANIZES WORK BY

• Ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail;

• Demonstrates excellent organizational, analytical, time management, and project management skills;

• Timely and accurate documentation of program activities, including visitation services in written reports to the Victim Services Program Coordinator, Case Management Supervisor, and OCS;

• Works with the Victim Services Program Coordinator and Case Management Supervisor to develop and implement case management protocols, develop/improve policies and procedures related to the SV/SE program;

• Demonstrates commitment to improving processes in service delivery.

KIC COMPETENCIES

Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of state and federal “best practice” guidelines for SV/SE Programs;

• Knowledge of social work and case management services in a clinical and community-based setting;

• Knowledge of the civil and criminal justice system, state child welfare system, ICWA law, victim’s rights, court proceedings, and the District Attorney’s Office;

• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA);

• Skill in writing is required utilizing reports, plans, grants proposals, and other written materials, etc.

• Ability to plan, research and collaborate on program and funding opportunities with internal and external partners;

• Ability to establish program procedures, policies, or guidelines and to relate these to objectives;

• Ability to interpret Tribal laws, rules, and regulations relative to the department;

• Ability to maintain favorable public relations to communicate effectively with others, both orally and in writing;

• Ability to work independently with minimal supervision and able to prioritize assignments;

• Ability to maintain confidentiality of all program and organization operations and staff.

Physical Demands

Work is performed in a dynamic office-based setting with multiple programs operating under the umbrella of the Social Services Department. Office spaces include adequate storage, filing and workspace. Some work is performed in conference rooms and other designated visitation areas and may include long hours working with computers. Work activities may also require prolonged standing, stretching, bending, kneeling, lifting and carrying items, and routinely lifting and carrying items and boxes up to fifty (50) pounds without restriction. Occasional in-state and out of state travel for training and technical assistance is required for this position.

Working Conditions

The environment involves the usual risks and stress of an office environment within a public service facility. The employee may be exposed to communicable diseases. Safety precautions for employees such as blood drawing for screening of various diseases such as hepatitis, required immunizations, etc. are necessary. The employee is occasionally subject to verbal abuse, threats, and physical violence from angry, hostile, or disgruntled client and/or family members

QUALIFICATIONS

Licensure

Possess current valid State of Alaska driver's license with a record acceptable to KIC’s Insurance carrier and must be maintained throughout employment. Driving is required for this position. CPR certification must be acquired within six months of hire.

Must pass child protective services and criminal history and background check.

Education

Bachelor’s degree from an accredited college or university in social work or a closely related field.

Experience

Minimum (5) Years of Experience in the following areas: victim services, probation/court services work; monitoring supervised visitation and supervised exchange; Indian Child Welfare, State Child Welfare System, recruiting, training, and supervising volunteers. Progressive, responsible administrative/management work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position.

*Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.

Required Job Qualifications

1 Can you pass a drug test?

Are you 18 or older?

Do you have a pending charge or past conviction for DWI/DUI?

Do you have any pending charge(s) or past conviction(s) for possession of a controlled substance?

Has a driver's license, permit, or privilege ever been suspended or revoked?

Back to List Apply Online