General Information

Job Title: Tribal Family Services Case Manager

Contact: Human Resources, 907-228-4900

Date Posted: 03/29/2024

Location: Social Services

Compensation and Hours

Minimum Salary: DOE/Hour

Maximum Salary: DOE/Hour

Type of Job: Full Time

Hours per Week: 40

Benefits: Health/Dental/Vision/401K

Anticipated Job Duration: Year Round

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Job Description

KETCHIKAN INDIAN COMMUNITY JOB DESCRIPTION

Position: Tribal Family Services Case Manager FLSA: NON-EXEMPT

Department: Social Services Status: Full-Time

Supervisor: Case Management Supervisor Supervisory: No

Indian Preference: Consistent with Public Law 93-638 and other federal laws recognizing the inherent right of the Tribe to exercise Indian Preference.

Purpose

Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Job Summary

The Tribal Family Services Case Manager will provide positive ongoing direct and or/indirect assistance through case management services for children and families at risk of or involved with Indian Child Welfare (ICWA) or the Office of Children Services (OCS). The Tribal Family Services Case Manager will assist families by establishing culturally responsive and strength-based service plans to meet reunification goals and individualized family needs. Works in conjunction with the Victim Services Program Coordinator, Case Management Supervisor (ICW), Safe Visitation Service Coordinator, and the Social Services Director to plan and implement programmatic activities concerning supervised visitation/supervised exchange services and the provision of culturally informed parenting education, e.g., Motherhood/Fatherhood is Sacred. Works directly with the Alaska DHSS Office of Children’s Services (OCS) Family Services to coordinate supervised visitation for Tribal families. The position will require a flexible work schedule, including evening and weekend hours.

Essential Job Functions

• Advocate for child and family’s needs and best interests by assisting in the identification of service gaps and community resources to meet identified needs;

• Works with Tribal families on a daily basis using professional judgment and discretion to assist the parent(s) in addressing any barriers to the case plan;

• Process referrals for SV/SE services at Ketchikan Indian Community Family Justice Center;

• Collaborate with Case Management Supervisor (ICW) and OCS Family Services to conduct initial assessments of families to determine the need for safe and supervised visits and exchanges;

• Develop and implement safety plans in collaboration with ICW program staff and OCS Family Services;

• Schedules and monitors visitation and exchanges for families accessing services at KIC’s Family Justice Center;

• Provides detailed, timely, and accurate documentation of all visitation and exchange services in the confidential database;

• Provides support and advocacy services to families throughout their involvement with the program;

• Provides appropriate referrals for additional support services within the Tribe and broader community;

• Identifies and resolves service gaps and system deficiencies to ensure appropriate service levels and efficient operation;

• Leads and monitors program work toward the accomplishment of established goals

• Assists in the collection of data and maintenance of records to ensure proper documentation and reporting of program activities to funding agencies;

• Represents and advocates for programs within the agency and facilitates the flow of intra-agency communication;

• Provide culturally informed Parenting Classes, such as “Fatherhood is Sacred; Motherhood is Sacred;

• Receives direction case supervision through regular meetings with Case Management Supervisor on case consultation;

• Informs management of identified challenges and opportunities;

• Attend quarterly Domestic Violence Taskforce meetings to identify topics, venues, and concerns for the Safe Visit/Safe Exchange program;

• Attend training and development opportunities as determined appropriate by supervisor;

• Perform other related duties as directed by the supervisor.

MAINTAINS ADMINISTRATIVE OPERATIONS AND ORGANIZES WORK BY

• Ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail;

• Demonstrates excellent organizational, analytical, time management, and project management skills;

• Timely and accurate documentation of program activities, including visitation services in written reports to the Victim Services Program Coordinator, Case Management Supervisor, and OCS;

• Works with the Victim Services Program Coordinator and Case Management Supervisor to develop and implement case management protocols, develop/improve policies and procedures related to the SV/SE program;

• Demonstrates commitment to improving processes in service delivery.

KIC COMPETENCIES

Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of state and federal “best practice” guidelines for SV/SE Programs;

• Knowledge of social work and case management services in a clinical and community-based setting;

• Knowledge of the civil and criminal justice system, state child welfare system, ICWA law, victim’s rights, court proceedings, and the District Attorney’s Office;

• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA);

• Writing skills are required utilizing reports, plans, grant proposals, other written materials, etc.

• Ability to plan, research, and collaborate on program and funding opportunities with internal and external partners;

• Ability to establish program procedures, policies, or guidelines and to relate these to objectives;

• Ability to interpret Tribal laws, rules, and regulations relative to the department;

• Ability to maintain favorable public relations to communicate effectively with others, both orally and in writing;

• Ability to work independently with minimal supervision and able to prioritize assignments;

• Ability to maintain confidentiality of all program and organization operations and staff.

Physical Demands

Work is performed in a dynamic office-based setting with multiple programs operating under the umbrella of the Social Services Department. Office spaces include adequate storage, filing, and workspace. Some work is performed in conference rooms and other designated visitation areas, including long hours working with computers. Work activities may also require prolonged standing, stretching, bending, kneeling, lifting and carrying items, and routinely lifting and carrying items and boxes up to fifty (50) pounds without restriction. Occasional in-state and out-of-state travel for training and technical assistance is required for this position.

Working Conditions

The environment involves the usual risks and stress of an office environment within a public service facility. The employee may be exposed to communicable diseases. Safety precautions for employees, such as blood drawing to screen diseases such as hepatitis, required immunizations, etc., are necessary. The employee may be occasionally subject to verbal abuse, threats, and physical violence from angry, hostile, or disgruntled clients and/or family members.

QUALIFICATIONS

Licensure

Possess a current valid State of Alaska driver's license with a record acceptable to KIC’s Insurance carrier and must be maintained throughout employment. Driving is required for this position. CPR certification must be acquired within six months of hire.

Education

Bachelor’s degree in social work or a field closely related to it.

Experience

Minimum (6) Years of Experience in the following areas: victim services, probation/court services work; monitoring supervised visitation and supervised exchange; Indian Child Welfare, State Child Welfare System, recruiting, training, and supervising volunteers. Progressive, responsible administrative/management work indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position.

*Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.

Required Job Qualifications

1 Can you pass a drug test?

Are you 18 or older?

Do you have a pending charge or past conviction for DWI/DUI?

Do you have any pending charge(s) or past conviction(s) for possession of a controlled substance?

Has a driver's license, permit, or privilege ever been suspended or revoked?

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