Why TTTEC?

As a global leader in business process outsourcing, TTEC helps organizations around the world grow, manage and optimize their most valuable assets.

Junior Data Analyst

Workplace: Kraków

Junior Data Analyst will support TTEC Programme in data processing. He/she will create reports to highlight any differences using Excel and Google Sheets. Additionally, the analyst will analyze data to identify likely errors and prepare reports due as a result of their analysis. The work may involve working across multiple teams and with Clients employees.

Responsibilities:

· Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management)

· Create/generate/update new report/dashboard as requested by Operations

· On time delivery of value add input/data/analysis to support the Operations or Client

· Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted

· Create/Update/Improve weekly presentations - adapting the presentation (content design) proactively based on identified trends and insights on client feedback.

· On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created

· Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy

· Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.

· Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items

· Supporting the operations with ad-hoc requests

Requirements:

· Very good proficiency in MS Excel

· Good knowledge of SQL is essential

· Significant experience with spreadsheets and creating detailed reports –

· Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)

· Good knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts

· Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy

· Ability to work efficiently with customers/stakeholders across global time zones

· Able to take own initiative in solving issues

· Strong attention to detail and analytical skills

· Very good written and spoken English

· Very good communication skills

Benefits:

· Private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement)

· Multisport Card

· Flexible working hours & Remote or hybrid work & Additional days of annual leave

· Anniversary bonus

· Reimbursement program and tuition program

· 5 250 PLN gross monthly salary annual bonus

Title: Junior Data Analyst

Location: PL-Malopolskie-Krakow

Requisition ID: 03W5A