We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

We’re looking for a Senior Disability Administrator to join our NUC team at MBPS. In this role, you are expected to:

• Manage the Long-Term Disability (LTD) perm block, ensuring offsets are in place and periodic follow-ups with claimants are conducted to ensure there is no change in physical and cognitive function.

• Call stakeholders (Plan Sponsors, doctors, pharmacy provider, etc) as required

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Call the claimant and conduct interview to gather information regarding work ability, hobbies, functional level and other income.

• Call stakeholders (Plan Sponsors, doctors, pharmacy provider, etc) as required

• Refer claims to Perm Specialist if there are concerns following the telephone interview

• Request and assess medical documentation from claimant’s doctors to review update on treatment and condition of the claimant

• Prepare letters to claimants and other stakeholders

• Liaise with LTD Case Managers, Perm Specialist and KW TD65 SDA if there are questions.

Qualifications:

• Education: High School/Senior High/Vocational Course/1-year completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor's Degree holders are welcome to apply

• Experience: At least one to two years of relevant experience

• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• Typing skills (at least 8000 KPH or 35 WPM)

• Has excellent oral and written communication skills

• Good understanding and appreciation of the Group Benefits environment and its clients

• Excellent understanding of Navigator and other Citrix applications.

• Ability to use Amazon Connect

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .