Princess Cruises Clinical Governance Manager in SANTA CLARITA, California
Company: Carnival Cruise Line
Area of Interest: Marine Operations
Job Title: Clinical Governance Manager
We are currently seeking a Clinical Governance Manager to develop, manage and sustain a new health quality accreditation program for Carnival Cruise Line that will lead the organization to achieve its first international healthcare accreditation. Oversee the clinical Governance system including a quality assurance and continuous quality improvement program. Responsible for writing and editing policies and procedures, coordinating internal and external audits and closing out non-compliance findings. Managing a team of senior fleet nurses to train and conduct audits. Review, analyze and respond to guest pre-and post-cruise medical concerns including complaint investigation and closure.
Develop and manage all areas of clinical governance including audits, policy, patient feedback, medical errors, and the completion of annual Governance Reports.
Create and maintain an internal medical center healthcare audit program on at least 30% of the fleet annually. Review, analyze and closeout findings.
Review, investigate and respond to guest complaints regarding the delivery of shipboard medical services.
Review all medically relevant HESS-MS and Tier III medical policies and procedures, draft new or revised policies to clarify and align in collaboration with Corporate Medical Working Groups.
Support the ships by clarifying and communicating medical policies and procedures.
Liaise between guest access and shipboard medical staff to provide appropriate and timely response to guest special needs
Act as liaison with legal department regarding guest and crew claims
Be available for emergency medical operations as necessary and to provide support to case management team related to complex guest medical cases.
A Bachelor’s Degree (RN, BSN) preferred
5 years minimum clinical experience. Clinical Governance including audit experience required.
Expert-level writing skills. Strong organizational skills and the ability to prioritize workload and complete projects in a timely manner. Excellent interpersonal skills and the ability to work with various medical teams. Strong clinical logic capable of researching and comment on current evidence-based guidelines.
Proficiency in Microsoft Office
Benefits as a member of Carnival's Team:
A comprehensive healthcare program, dental coverage and flexible spending accounts.
Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.
A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment.
Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.
Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock.
Paid vacation and sick time.
Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.
An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.
An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs.
About Carnival Cruise Line
Carnival Cruise Line is the most popular cruise brand in North America and operates 25 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Carnival Cruise Line is the leading provider of year-round Caribbean cruises and also operates seasonal cruises in Europe, Alaska, New England, Canada, Bermuda, Hawaii, Mexican Riviera and the Panama Canal. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among Carnival's guests is the desire for a truly fun, memorable and enjoyable vacation experience.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by local, state, federal, and/or international law.
For information about FMLA eligibility and guidelines please visit: www.dol.gov/whd/fmla (copy and paste link into your browser)