Princess Cruises Manager, Delivery & Support in SANTA CLARITA, California

Company: Carnival Cruise Line

Area of Interest: Information Technology

Location: Miami

State: Florida

Job Title: Manager, Delivery & Support

Job Description:

We are currently seeking a Delivery & Support Manager. The Manager, Delivery & Support has the responsibility for leading multiple teams of supervisors, software architects, application analysts and developers building and supporting a portfolio of software applications. The teams may consist of onsite, offsite and offshore resources. This position is responsible for enhancing, maintaining, supporting and upgrading a portfolio of applications, projects and programs based on one or more lines of business. This individual also has responsibility for client relationship management for one or more business sponsors in areas of the business as assigned.

Essential Functions

  • Show initiative and provide leadership to the group by setting the technical direction, ensuring that projects are delivered meeting the business requirements and that application support is provided in accordance to established SLAs.

  • Responsible for the strategic planning and technology roadmap that supports the business/portfolio domain within area of responsibility.

  • Play a key leadership role in defining, overseeing and developing overall future technology and architecture strategy.

  • Oversee application development, system architecture, security, quality as well as ongoing support.

  • Direct a team of professional IT technical supervisors, project managers/scrum masters, business analysts, technical staff, and quality control personnel that are responsible for the design, development, integration, implementation of enhancements to existing and new systems as well as support.

  • Ensure effective alignment to business demands and business roadmap through active collaboration with the business units.

  • Communicate and liaise with the business partners to ensure efficient delivery of milestones with high quality. Develop and deliver executive level presentations to both business and IT leadership on topics related to the Manager's portfolio and related technologies.

  • Oversee financial management of all budgets pertaining to the production and support of all solutions focusing on optimizing Carnival’s investments.

  • Develop SOWs for services, analyze SOW responses, and negotiate terms and ongoing liaison with suppliers of services. Hire and supervise consultants (onsite, near shore and offshore) and staff to undertake research and development services and technical support.

  • Manage all services provided to the business, including processes for the efficient tracking and reporting of services to the business, payments to vendors, budget estimation, tracking and reconciliation.

  • Adhere to the CCL System Development Methodology and Project Management processes and procedures

Minimum Qualifications

  • An undergraduate degree in Computer Science or related field is required. A Master’s degree in a related field is a plus.

  • PMP certification is a plus

  • Minimum 5 years of IT supervisory experience with at least 5 years of project management and 5 years in technical project life cycle management.

  • Strategic thinker with strong implementation and solutions experience.

  • Possess strong interpersonal, facilitation and consensus building skills.

  • Proven ability to obtain cooperation and build trust internally and externally.

  • Ability to build positive working relationships with third party technology vendors. Ability to communicate effectively and persuasively with management & peers. Experience managing a technical team including interviewing, coaching and developing staff.

  • Demonstrated leadership in third party and office system integrations.

  • Proven track record of success in prioritizing and managing multiple projects; experience with project forecasting and resource planning in waterfall and Agile development environments.

  • Ability to understand and enforce IT governance policies.

  • Solid understanding of the software development lifecycle, of Quality Assurance techniques using source code control repositories, and n-tier debugging & testing experience is expected.

  • Specific business domain experience/expertise and associated systems used within the specific portfolio a plus and in some cases may be required.

Benefits as a member of Carnival's Team:

  • A comprehensive healthcare program, dental coverage and flexible spending accounts.

  • Company-paid term life insurance and long term disability coverage, employee-paid optional life insurance and other voluntary insurance programs.

  • A 401(k) plan that includes up to a 3% company match after one year of service and a discretionary-profit sharing contribution in your second year of eligible employment.

  • Tuition Reimbursement that provides up to 75% reimbursement for company related professional career development.

  • Employee Stock Purchase plan that provides up to a 15% discount off the Fair Market Value of Carnival Corporation Common Stock.

  • Paid vacation and sick time.

  • Two complimentary "Fun Ship" cruises a year (based on available space and seniority) as well as discounted rates to friends and family in addition to other discounts to local and neighborhood vendors.

  • An on-site fully accredited preschool educational program that provides developmentally appropriate educational programming for families of children ages 6 weeks through 5 years of age and up to 12 years of age during school holidays and summer vacation in addition to drop-in care for those unexpected childcare conflicts.

  • An on-site Health and Wellness Center that provides a full range of activities including weight training machines, free weights, cardiovascular equipment, an aerobic center, massage therapy, certified personal trainers and a wide variety of other programs.

    About Carnival Cruise Line

Carnival Cruise Line is the most popular cruise brand in North America and operates 25 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Carnival Cruise Line is the leading provider of year-round Caribbean cruises and also operates seasonal cruises in Europe, Alaska, New England, Canada, Bermuda, Hawaii, Mexican Riviera and the Panama Canal. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among Carnival's guests is the desire for a truly fun, memorable and enjoyable vacation experience.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by local, state, federal, and/or international law.

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