Princess Cruises Promotional Support Coordinator in SANTA CLARITA, California

Promotional Support Coordinator

Santa Clarita, CA

We serve. We respect our team. We innovate. We are consistent. We are accountable. We do it right.

We are currently searching for a highly motivated Promotional Support Coordinator who will support the relevant Product Management teams by providing expertise in relation to creation, communication and support of our pricing & promotions.

In a city with enviable quality of life balance, our corporate offices are located in beautiful Southern California in downtown Santa Clarita. Santa Clarita is what CNN Money Magazine calls “one of the best places to live in California.” With award-winning schools, special events and a large arts and cultural scene, Santa Clarita is the third largest city in Los Angeles County and is ranked as one of the safest cities in not only California, but in the nation.


  • Gather information from Product Teams (PTs) about how each new promotion is intended to work including, but not limited to, pricing (CPRO), terms (PPCs), recaps (UTXT) and limits (CINV)

  • Liaise with internal experts (including CSUS) on the best way to set up each promo (flags, exceptions etc) to achieve goals of PTs and minimize Customer Service impacts

  • Establish and utilize guidelines for customer friendly language to be used on all guest and Travel Agent facing communications

  • Execute the promo build in Polar using self-created upload documents for each new campaign and/or set of promos

  • Oversee testing process to ensure desired outcome is attained before going “live”

  • Proofreads related marketing collateral to ensures accuracy of content related to pricing, TF&PEs, messaging, voyage information, grammar, disclaimers, and all other content

  • Ensure weekly rate sheet (for Travel Agents) is communicated and all promotions are open on time

  • Identify, research and resolve questions and errors relating to promotions and Polar system data

  • Take support calls from Customer Service, Customer Relations and Group Services as first line of contact into the department

  • Follow department guidelines relating to moving of inventory (such as firezone updates, moving cabins between physicals and logicals, upper limits) to ensure as many support calls as possible are handled on the spot

  • Provide back up and support for Coordinator, Product Management

  • Ad-hoc reporting and projects as required


  • Minimum High School Diploma.AA/AS or BA/BS preferred

  • Minimum of 2 years’ related experience

  • Strong knowledge of POLAR Reservation System

  • Must have excellent proofreading skills

  • Excellent interpersonal skills and written communication skills

  • Attention to detail and organizational skills

  • Must be able to adapt to change, be flexible with changing priorities

  • Team player comfortable forging and maintaining relationships with colleagues in other departments

  • Quick learner

  • Professional demeanor, highly proactive with positive attitude

  • Good Excel and Outlook Skills

  • Work beyond normal business hours may be required occasionally to support business needs, projects or operational support that may be required outside of normal business hours or on weekends


  • Flexible Work Schedule! 9/80 alternative workweek schedule providing each employee with one (1) weekday off every two weeks

  • Time off benefits - 8 paid holidays, paid vacation, bonus vacation time and paid sick time

  • Travel - Cruise and Travel Privileges for you and your family

  • Health - Complete benefit plans including medical, dental, vision and flexible spending accounts

  • Wellness - Health and wellness programs include onsite exercise classes, onsite nutrition and lifestyle classes and discounted gym memberships

  • Tuition Reimbursement - up to 75% with a maximum of $2000 per year

  • 401(k) - Company match up to 6% of salary at 50% for the first 5 years and 100% thereafter

  • Employee Stock Purchase Plan - up to a 15% discount off of FMV of CCL stock

  • Training - In-house Princess University courses on professional development

  • Rewards & Incentives - Employee Recognition and Reward Programs; rideshare, financial commuter incentives and free parking; special employee discounts for banking services and retail stores

Next Steps…

Apply today and set sail on an exciting new career course! Our goal is to be the number one cruise and cruise-tour provider. To make that happen, we need qualified, top-notch team members. If you’re looking to get your talent noticed, apply today! Our application process is quick and easy:

Apply online at . Enter the job title into the keyword search to access the job. If you are already on the Princess Cruises website be sure to create a profile and then apply directly to your specific job.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.