Princess Cruises Senior Specialist, Family Strategy and Programming in SANTA CLARITA, California

Senior Specialist, Family Strategy and Programming

Santa Clarita, CA

We serve. We respect our team. We innovate. We are consistent. We are accountable. We do it right.

We are currently searching for a highly motivated Senior Specialist, Family Strategy and Programming who will assist the Manager with enhancing the family and youth experience; play key role in strategy development and tactical execution to increase the family value proposition; collaborate with various internal departments to identify opportunities for market growth; serve as an advocate for guests traveling with children and multi-generational families; collaborate with various internal departments (Commercial Planning, Marketing, Hotel, Technical, Sales) to help align youth/family initiatives across the Company.

In a city with enviable quality of life balance, our corporate offices are located in beautiful Southern California in downtown Santa Clarita. Santa Clarita is what CNN Money Magazine calls “one of the best places to live in California.” With award-winning schools, special events and a large arts and cultural scene, Santa Clarita is the third largest city in Los Angeles County and is ranked as one of the safest cities in not only California, but in the nation.

Responsibilities

  • Supports Manager in identification of areas for potential business development and capital investment; helps to manage projects by coordinating action plans and organizing stakeholders; conducts research and analysis to create business cases. Assists with infrastructure and technical design, plan reviews, market research, budgets, data analysis, and coordination with internal departments (Hotel, Marketing, Technical, Public Health, Safety, Legal, Access).

  • Oversees permanent and seasonal staff rotations.

  • Supports OCEAN Medallion implementation as it relates to families and the Youth Program operations; initiates concepts to enhance the family experience within OCEAN.

  • Oversees implementation of new and existing programs; develops detailed operational guidelines; coordinates with Purchasing and Supply Chain for procurement and distribution of supplies; develops experimental trials and monitors effectiveness; develops training plans for staff.

  • Maintains Policies and Procedures; communicates to vessels on changes; provides clarification and interpretation of policies when needed; ensures compliance with P&Ps and HESS-MS.

  • Optimizes the guest experience by pursuing opportunities for new and innovative programs; supports existing programs and conducts quality assurance.

  • Communicates and complies with HESS-MS for a steady operation; supports the success of shipboard audits; conducts necessary risk management due diligence in accordance with safety, public health, legal and medical prior to the delivery of all programs.

  • Monitors the product delivery on a regular basis via reports, feedback, eOBE analysis, and in person inspections and ensures the highest possible standards.

  • Maintains consistent communication with vessels and provides ongoing support in terms of P&P clarification, supplies procurement, program implementation, and operational assistance; monitors eOBE dashboard and end of voyage reports, to compile reports for Manager.

Requirements

  • Minimum 5 years of experience in the travel and/or hospitality industry; experience in project management, operations, and team management required.

  • Demonstrated ability to develop products and services within fiscal constraints.

  • Ability to oversee multiple projects and re-prioritize on a daily basis.

  • Detailed knowledge of the cruise, hotel, theme park or travel industries.

  • Intermediate proficiency in Microsoft Office applications, such as Word, Excel, and PowerPoint.

  • Strong analytical and communication skills (verbal and written).

  • Passion for innovation, entertainment, and hospitality; desire to create memorable experiences for our guests.

  • Work beyond normal business hours will be required occasionally to support business needs, projects or operational support that may be required outside of normal business hours or on weekends.

  • Up to 20% domestic and international travel.

Preferences

  • Bachelor's Degree or equivalent work experience.

  • Background in teaching, recreation programs, and youth entertainment.

Benefits

  • Flexible Work Schedule! 9/80 alternative workweek schedule providing each employee with one (1) weekday off every two weeks

  • Time off benefits - 8 paid holidays, paid vacation, bonus vacation time and paid sick time

  • Travel - Cruise and Travel Privileges for you and your family

  • Health - Complete benefit plans including medical, dental, vision and flexible spending accounts

  • Wellness - Health and wellness programs include onsite exercise classes, onsite nutrition and lifestyle classes and discounted gym memberships

  • Education Assistance - up to 80% with a maximum of $3000 per calendar year

  • 401(k) - Company match up to 6% of salary at 50% for the first 5 years and 100% thereafter

  • Employee Stock Purchase Plan - up to a 15% discount off of FMV of CCL stock

  • Training - In-house Discover U courses on professional development

Next Steps…

Apply today and set sail on an exciting new career course! Our goal is to be the number one cruise and cruise-tour provider. To make that happen, we need qualified, top-notch team members. If you’re looking to get your talent noticed, apply today! Our application process is quick and easy:

Apply online at http://princess.com/careers . Enter the job title into the keyword search to access the job. If you are already on the Princess Cruises website be sure to create a profile and then apply directly to your specific job. ​​

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status. LI