Princess Cruises Work at Home - Reservations Support Agent - SOUTH CAROLINA in SANTA CLARITA, California

Work at Home - Reservations Support Agent - SOUTH CAROLINA

South Carolina

We serve. We respect our team. We innovate. We are consistent. We are accountable. We do it right. #ZR

Princess Cruises - We are currently looking to hire Work at Home Reservations Support Agents in the South Carolina metropolitan areas including, Charleston, Columbia, Greenville, Mt. Pleasant, Sumter, Myrtle Beach, Spartanburg, Florence, etc. ONLY applicants that currently live in the state of South Carolina will be considered at this time .

Enjoy a fast-paced casual work environment - working from home as a Reservations Support Agent ensuring the needs of Princess Customers are met in a timely and professional manner.

We welcome you to consider working with one of the world's premier cruise lines. We are one of the best-known names in cruising. Princess Cruises is a global cruise and tour company operating a fleet of 18 modern ships renowned for our innovative design and wide array of choices in dining, entertainment and amenities, all provided in an environment of exceptional customer service!

Do you enjoy meeting and working with customers to help them create vacations for their families to help them Come Back New? If so, you'll be interested to know that we're looking for:

  • Employees who are passionate about developing ongoing relationships with travel consultants and guests and assisting them with building dream vacations and offering alternate destinations or services to maximize their experiences with Princess Cruises.

  • Professionals who enjoy selling by exceeding customer expectations

  • Your professional sales techniques to promote the sale of cruises and cruisetours.

  • Your knowledge of product and booking policies to respond to inquiries while maintaining excellent customer service.

  • Your prompt research and response to customer questions and concerns related to Company product and customer's specific reservation.

  • Your ability to monitor bookings to ensure accurate completion of transactions when assisting travel agents with existing bookings and ability to upsell.

  • Your accuracy and thoroughness (through our Quality Assurance Program), to meet productivity requirements, ability to review own work to ensure quality and utilize performance.

  • Your consistency in maintaining goals that are set through and maintained by Cruise Card.

Do you have what it takes? We're looking for experience, commitment and the accountability to get the job done!

  • This job requires a minimum of one year experience in positions in the area of customer service or sales. Experience in the travel and hospitality industry preferred. Experience working in a high volume call center is preferred

  • Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.

  • Must be able to work independently and be self-motivated since you will be working from home.

  • Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home.

  • Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.

  • High Speed DSL/Cable internet service must be AVAILABLE where you live and meets required minimum download and upload speeds. No Satellite

  • Your home must have a designated and suitable quiet work space area

  • Must currently live in the state of South Carolina

  • Must be at least 18 years old

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

WE WANT YOU TO SUCCEED! If selected, Princess Cruises will provide the following:

  • All equipment including, Computer (PC with dual monitors), headset, soft phone

  • A separate business line installed in your home paid by the Company

  • Paid training will be full-time virtual training from your home, 40 hours per week, and will last four to five consecutive weeks .

  • Start date will be: Monday, February 25, 2019

  • Hours for training are Monday - Friday, 11:30am to 8:15pm, EST.

  • After training, your assigned work shift will include both Saturday and Sunday and will be closing shifts on weekdays. May vary based on company needs. Shifts generally change twice a year and are awarded based on your seniority and work performance

  • We ask that you commit to the training and the first 90 days of employment without any time off to begin with. Shifts: will vary based on company needs.

Wages and Benefits

  • Pay Rate - $13.25 per hour, which includes paid training; Performance based pay increases take place on an annual basis.

Next Steps... Apply today and set sail on an exciting new career course! Our goal is to be the number one cruise and cruise-tour provider. To make that happen, we need qualified, top-notch team members. If you're looking to get your talent noticed, apply today! Our application process is quick and easy:

Apply online at http://princess.com/careers . Enter the job title into the keyword search to access the job. If you are already on the Princess Cruises website be sure to create a profile and then apply directly to your specific job.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.