Description We are offering a short term contract employment opportunity for a Product Support Specialist in WAPPINGERS FALLS, New York. This role is vital to our operations, as you will be responsible for implementing project management processes and ensuring the success of customer implementations. You will need to be adept at business analysis, data analysis, data cleansing, and data mapping.

Responsibilities:

• Execute project management processes according to industry best practices, frameworks, methodologies, and detail oriented standards.

• Ensure control, predictability, and quality in all implementations.

• Clearly define the project’s goals, deliverables, organization and roles for the complete scope of all implementations.

• Make recommendations on configuration for rapid adoption.

• Drive the right level of planning for all parts of the project.

• Deliver objectives within the agreed constraints on cost, quality, and schedule.

• Report the true status of the project in a clear manner to the stakeholders.

• Work cross-functionally to ensure customer success and timely implementations.

• Analyze business and data to optimize processes and improve customer experiences.

• Perform data cleansing and data mapping to improve data accuracy and efficiency. Requirements • Proficiency in business analysis is required

• Demonstrated experience in data analysis is preferred

• Familiarity with data cleansing techniques is necessary

• Knowledge and experience in data mapping is a significant asset

• Ability to troubleshoot and resolve product related issues

• Exceptional communication and interpersonal skills

• Strong organizational and multitasking abilities

• Proven ability to work in a team environment

• Ability to provide high-quality customer service

• Demonstrated ability to handle sensitive and confidential information

• Proven experience in a similar role or industry is a plus

• Bachelor's degree in a related field or equivalent experience is preferred

• Proficiency in using Microsoft Office Suite and other relevant software

• Commitment to continuous detail oriented development and learning. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .